Order Confirmation via email

Once you have placed an order via our website you will immediately receive a confirmation email. This is automatically generated. Please check this confirmation email and contact us immediately if there are errors or changes that need to be made. For all orders that are returned due to an incorrect address, you will charged a fee of $20 for repacking and postage. If your package is going to a workplace, please include the business name so that it arrives promptly.

Shipping Costs

Pici offers free shipping – that’s right, free shipping worldwide!

In order to provide you with the most affordable prices on the market, most of our products ship directly from the manufacturer with minimal packaging. Our priority is to get you the product you want, at the prices you want, with minimal frills.

Shipment Times

Our international shipment times vary dependent on where you are located. Please note that shipping can take up to 25 business days. We want to provide you with the best items at the best prices – and that also means choosing the most cost-effective intermediary distributors.

If you are in a hurry to receive your item, please email us directly at info@justpici.com and our team can assist you with a special order.

Please reach out to us at info@justpici.com if the delivery is taking longer than expected to arrive.

Any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

If you have any questions related to customs charges, we advise you to contact your local customs office so you are not surprised by charges you were not expecting. Pici is not responsible for any customs and import duty charges. To get an estimate of import duties which may be payable for international orders, check out http://www.importcalculator.com/

Order changes or cancellations can only be accepted if your order has not already been dispatched. You may cancel or make changes to your order via email, and we will get back to you within 12 hours. 

Unwashed and unused items in their original condition may be returned upon presentation of the original invoice within 14 days of order receipt, however the return postage costs are your responsibility.

You can apply for a return by logging into your account and selecting the order you would like to return. Once you have submitted your return, we will be in touch with you to help you with sending the products back.

Once the package has been received by Pici, returns will be processed within 5 days. You will be notified via email that the refund has been processed. Please note that your banking institution may require additional days to process and appear in your account, once they receive the information from us, allow for 3-5 business day for this.

As Pici is not liable for the loss of an item being returned we recommend that you return it using registered mail. If you are returning or exchanging a faulty, damaged or incorrect item we will pay for the packaging and postage costs. However, we are unable to offer free delivery for ‘change of mind’ returns or exchanges.

We are currently unable to process exchanges. If you would like to exchange an item please return the item and place a new order.

Sale items are not refundable. 

For further assistance please contact info@justpici.com.

By placing an order you are offering to purchase a product on and subject to the following terms and conditions.

All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with Pici you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.

Pici retains the right to refuse any request made by you.

Our Contract

When you place an order, you will receive an acknowledgement e-mail coming receipt of your orders email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of recoming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of GST. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies

Payment

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

Any personal information that you provide to us including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals outside of Pici.

Pici does not collect or record any credit card details you may provide when purchasing products from the justpici.com website. Your credit card details are processed by stripe through the website, which is linked to our banks merchant account.